FAQ

This FAQ section is a guide to all your favourite questions

The FAQ page has one aim in mind; we're here to answer your burning questions and provide you with transparent answers about our personalized video greetings platform. As we continue to spread joy and create unforgettable moments, we want you to feel confident and informed about how Yolo Greetings works. If this FAQ section does not provide the answers you're looking for, feel free to contact us at any time.

  1. What are greeting videos? 🎥

Greeting videos are personalized videos with singing, dancing and lots of laughs created for special occasions, such as birthdays, anniversaries, and any celebrations. Our talented creators craft these videos to add a unique touch of joy to your memorable moments.  

  1. How do I order a greeting video or Video Voucher? 🛍️

Ordering a greeting video is easy! Takes less than 2 mins! Just browse our collection, choose a creator that resonates with you, provide details about the occasion and recipient, and make the payment. Our seamless ordering process ensures that your special moment gets the personalized touch it deserves.

Simply select a video voucher today, and redeem it in the next 6 months. You will receive a code via email which you can use during checkout! It is as easy as 123!

 

  1. Can I customize the video content and language? ✨

Absolutely! Our creators are skilled at personalizing videos according to your instructions. You can share specific messages, and any other details you want to include in the video during the ordering process. Whether you want it in a particular language or have a unique idea in mind, our creators are here to bring your vision to life.

  1. How long does it take to receive the video? ⏳

The turnaround time varies depending on the creator and the video's complexity. Generally, you can expect to receive your video within 0-3 days after placing your order. We strive to deliver your video promptly while maintaining the highest quality standards.

  1. How does the video get delivered? 📩

Simply via email, do not forget to check your spam/junk box, it might have gone in there!

  1. How are our team treated? 🤝

We regularly communicate with our teams to ensure their happiness. We work directly with them to eliminate any third-party involvement that might take away from their earnings. They are part of the Yolo Greetings Family after all!

  1. Can I see a preview of the video before it's finalized? 👁️‍🗨️

Unfortunately, we don't provide previews before the final video is ready. However, our creators are dedicated to delivering high-quality videos that meet your expectations. You can trust in their talent and expertise to craft a memorable and joyful video for your special occasion.

  1. What if I'm not satisfied with the video? 😔

Your satisfaction is our priority. If you're not entirely delighted with the video you receive, please let us know. And we will work together to meet the original request.

  1. How many teams can I choose from?

We have 5 wonderful teams, Team Bangal Bros from Bangladesh and Team Musical Madness, Black Bottom Bulls, Sunshine Smiles, and Gym Group from Africa. We have something for every style and vision are customers have in mind! Pick one and let your personalized video come to life!

  1. Can I order a video in any language?

Absolutely! Simply add the message in your desired language and let our team do the magic!

  1. Are there any additional fees? 💰

The price you see when placing your order is the final price. We believe in transparency and want to ensure there are no hidden costs. What you pay covers the creation and delivery of your personalized greeting video, inclusive of all fees.

  1. How do you support creators from underserved communities? 🌍

We're dedicated to empowering talents from disadvantaged backgrounds. A portion of the proceeds from each order goes towards initiatives that strengthen creators' communities, supporting sustainable growth and positive change. When you choose Yolo Greetings, you're not just celebrating; you're also making a difference.

  1. Can I become a creator for Yolo Greetings? 🎨

We're always open to collaborating with new creators who share our vision. If you're interested in becoming a creator for Yolo Greetings, please don't hesitate to reach out to us. We welcome fresh talents with open arms and look forward to exploring the possibility of collaborating with you.

  1. Will my video be posted on Social Media?

We take your consent very seriously. We have a checkbox that allows you to permit us to post your video on our social media platform. Sharing our amazingly fun video on social media is the best way to get the most laughs but you can leave the box unticked, no questions asked.

  1. Do you have discounts on your personalized videos?

Yes! We’re always looking for ways to give back to our customers! Sign up for our newsletter and receive 10% off on your first order.

  1. What payment method can I use to order a personalized greeting video?

We want to ensure every customer can place their order with ease. We allow payments via American Express, Apple Pay, Diners Club, Mastercard, Google Pay, Maestro, Discover, Union Pay, Shop Pay, Pay Pal, and Visa!

  1. Is my information safe with Yolo Greetings?

Without doubt! At Yolo Greetings, we are extremely careful with our customer’s privacy. We will not disclose any information we receive from customers to any third party. We will not rent, sell, or give your name, credit card information, or purchase history to other companies, agencies, or any individuals.

 

We hope this FAQ guide was of immense help!